Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

There are two shipping options. 1. Island-wide Door step delivery within 4-7 working days. 2. Collection from Wasi.lk outlet within 3-4 working days.

Do You Ship Internationally?

No. Currently we only ship orders within Sri Lanka. We hope to launch International Shipping in the near future

How Long Will It Take To Get My Package?

You will receive your orders within 5-7 working days. However, 90% of orders are delivered within 3-4 working days and Colombo 1-15 orders are delivered within 2-3 working days.

Can I Get My Order Delivered On Weekends?

Most of our orders are delivered on weekdays during office hours (9.00AM to 5.30PM) and on Saturday orders are delivered between 9.00AM and 1.00PM. Therefore if you need the order to be delivered specifically on Saturday, you can leave order note at the time on the purchase (Order Note is available at the Checkout Page) and also drop us an email.

What Should I Do If My Order Is Damaged When I Received It?

First of all Do Not Sign the proof of delivery (POD) receipt as singed POD means that you have checked and collected the order with no damages. Secondly immediately contact us on 0719 999 274 or send us a email to [email protected] regarding the damage. Due to any reason if you cannot get in touch with us at the time of delivery, please make a note on POD that you have collected the order with a damage and get the delivery agents signature so that we can investigate the matter.

PAYMENT

What Payment Methods Are Accepted?

All payment methods are available at the Checkout Page. Payments can be made online by a credit/debit card or offline payments by cash deposit methods (Bank, Cargills Food City outlets, Wasi.lk outlet). Customers can also select Cash On Delivery (COD) as a payment option for selected cities such as Colombo 1-15 and suburbs. We hope to extend COD deliveries to Island-wide within the near future.

Is Buying Online Safe?

100% yes. All payment go through our Internet Payment Gateway providers are managed and run by Hatton National Bank, Sampath Bank, Commercial Bank and Nations Trust Bank in Sri Lanka. When passing information we use SSL to encrypt all data; issued and verified by COMODO CA Limited. Therefore no transaction details/card details are stored/visible within Wasi.lk server.

What Is The Procedure To Make The Payment At Bank/Cargills Food City Outlet?

When making the payment you are required to mention your order number as a reference for your payment. In addition we advice you to forward us an email ([email protected]) attaching your deposit slip to avoid any delays in processing your order.

Can I Pay And Collect My Order At The Wasi.lk Office At The Same Time?

We do store certain products at our office and you can pay and collect at the same time. However, email us on [email protected] or call us on 0719 999 274 to avoid any disappointment in collecting your order at the same time.

What is 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services. 3D secure password is an additional one-time password, that you’ll be asked to enter on the payments page. This password is known only to you, and is sent to you via email or text.

Can I Pay Half Cash And The Other Half With My Credit Card?

Yes you can make part payments with different payment methods. Kindly visit our showroom or drop us a email ([email protected]) with all the details and we will send you customs links to make the payments.

Insallment Plans

Can I Pay Cash For Installment Plans?

Currently we only offer installment plans for credit cards only. All installment details are mentioned in the product page.

Can I Use My Debit Card For Installment Payments?

No. Installment plans are only available for credit cards. You may call your bank for more details.

How Do I Use My Credit Card To Purchase For Installments?

First of all you need to have the credit limit available in your credit card to make the purchase. If you credit limit is not available you will need to get in touch with your card issued bank for more details.

Does My Order Convert To A Installment Plan Automatically?

Unless specified for the specific card installment details in the product page, you will be required to call the bank and convert your transaction to installments within 3 working days of the transaction.

Order & Retunrs

How do I place an Order?

Please visit our How To Buy Page for a detailed outline on how to make an order online. You may also call us on 0719 999 274 for further assistance.

How Can I Cancel Or Change My Order?

You will need to inform us first via email ([email protected]). Charges may be applicable for cancellations/changes. You may visit our Terms And Conditions page for more details.

Do I need an account to place an order?

Yes you need to have an account to place and order online. This can be easily created at the Checkout Page by simply entering a username and password. You may also click the Login/Register icon on the top right of your browser and click the register button and fill the required details to create an account.

How Do I Track My Order?

Once your order is dispatched for delivery, you will receive a email notification with our tracking details. These details will also be inside your order details in your My Account page.

How Can I Return a Product?

We do not accept any returns. You may visit our Terms And Conditions page for more information

Can I Collect My Order From The Merchant?

No. Your order will be either delivered to your location or will be prepared for collection at the Wasi.lk Office.

Offers

What Are The Current Offers Available?

All offer details are mentioned on the Home Page as well on the Product Page. You may also visit the Offers Page for more details.

Can I Get A Extra Discount?

All applicable discounts are mentioned in the Product Page. However, you are always welcome to get in touch with us via email ([email protected]) more information.

Can I Get An Additional Discount For Bulk Purchases?

Yes, you may submit your request via the Bulk & Corporate Purchase page and we will get back to you with the best offer within 2 working days.

Store Credit, Coupons & Vouchers

How Do I Apply A Coupon

You can add your Coupon code at the Checkout Page.

Where Do I Use My Store Credit

Store Credit will be visible on your My Account Page and Checkout Page. You may click the apply button to add the store credit to your order.

Can I Combine Coupons With Ongoing Offers?

Unless specified in the coupon terms and conditions, you will not be able to use coupons with ongoing offers.

Can I Get A Voucher?

Yes, please email ([email protected]) us the details and we will issue you a e-voucher.

Warranty

What Type Of Warranties Are Provided

The below link has all the details regarding warranties. https://www.wasi.lk/about-warranties/
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