About Warranties

All applicable warranties are issued by authorized agents/companies or seller. Almost all our seller warranty phones come with a warranty period ranging from 6 months. Warranties cover manufacturing defects only, unless specified differently on the product page.

How to claim a warranty

When a product is sold on wasi.lk, the customer will receive the company or seller warranty along with the product (when applicable). We advice to directly communicate with the company or seller if you have any questions regarding the item(s). The terms and conditions of the warranties are beyond our (wasi.lk) control and it is your choice whether to use such warranties. Where applicable the time period and/or details of such warranty will be shown on our website.

Does seller warranty phones comes with TRCSL ?

All seller warranty phones does not come with the TRCSL ,whereas the customer has to get the TRCSL approval done from the customers end and wasi.lk shall not be involved in obtaining the TRCSL approval.

What does seller warranty means?

Seller warranty means that the product warranty is backed by a registered Sri Lankan company which sells there item(s) on wasi.lk. For any warranty claims (if applicable), all customers can directly go or contact the respective seller mentioned in the warranty card to claim the warranty. In some cases, customers can contact Wasi.lk to request the contact details of the seller if needed for warranty claims only. The terms and conditions of the warranties are beyond our (wasi.lk) control and it is your choice whether to use such warranties. Where applicable the time period and/or details of such warranty will be shown on our website.

Where can i find my warranty card?

Warranty cards will be sent to your email after the goods are been issued and by using the warranty soft copy you may claim the warranty.

General Terms & Conditions for Phones & Tablets Sold on Wasi.lk with “1 Year Software Seller Warranty”

  1. 4 Days manufacturing defect warranty is provided for purchases.

    • The product needs to be handed over to Wasi.lk office within 4 days period of collection or delivery.
    • Customer is responsible for all delivery charges for warranty claims.
  2. 06 Months Software Seller Warranty

    • Software defects within 06 months from date of purchase. Software warranty will be voided, if the customer didn’t update the OS in proper manner.
    • If technician finds any unauthorized or improper OS installation, customer will be charged for the service.
  3. Hardware warranty is not provided by the merchant.

  4. Please also note that phone to phone replacements cannot be done under any circumstance.

  5. Warranty claim undertaken will require a period of 21 to 28 working days.

**The terms and conditions are subject to change without prior notice**

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