Shipping and Delivery
Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept we consider that the product was in good condition and returns/refund requests will not be accepted by wasi.lk or the merchant/supplier. Delivery time is generally 5 to 7 business days, however times could vary depending on the merchant/supplier and wasi.lk cannot be held liable for any delays. In the event where unexpected catastrophes erupt we will inform you by email and/or phone call, so that you will be updated on the situation. Further, wasi.lk cannot be held liable for any delays by the courier companies.
- Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery. Please do not accept delivery if there are any damages.
- Wasi.lk (Private) Limited will not be liable for goods which are damaged in transit if the Proof of Delivery (POD) is signed and the goods are accepted.
Wasi.lk (Private) Limited will not be held responsible for any loss/damages caused to the order if not collected within 20 days, from the date of “ready for collection” notification/email sent. Paid ‘Office Pickup’ orders which are not collected within 20 days will be cancelled automatically and cancelled items are subject to a cancellation/restocking fee equal to 20% of the sale value.
Note, if an office pick up order is requested for delivery. Wasi.lk (PVT) Limited will charge the full cost of delivery of the respective courier company to the customer and not the delivery charge listed on our website for your respective address. This applies to all locations in Sri Lanka, including the FREE Colombo 1 to 15 delivery locations.
Cash on Delivery (COD)
Customers can pay for the orders once it arrives at your door-step via cash payment for orders up-to Rs.22,000 only. Any variation to the COD amount is at the discretion of wasi.lk.
A wasi.lk team memeber will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation. Please note COD orders will not be delivered during weekends.
Occasionally packages are returned to us as undeliverable. When the courier service returns an undeliverable package to us, we will contact you via email or telephone.
Why are packages occasionally undeliverable?
Packages are normally only undeliverable when the address is incorrect- please check your shipping address carefully when placing your order. Should this occur, a redelivery fee will apply. We will try our best to contact you and double check all orders before processing the order once payment is completed online.
Refused by Recipient
If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error. In addition it is recommended that you inform wasi.lk as well, so that the delivery agent will know that the recipient is not the person who placed the order. This is necessary for security and fraud reasons. Again, should this occur, a re-delivery fee will apply.