If the delivery agent for any reason cannot get in touch with the customer prior to delivery, it will be considered as a failed attempt and the delivery will be scheduled for the next working day.
Mercantile, Public, Bank & Poya day holidays are not valid for NDD services even though it may be within Monday through Thrusday. The order will be processed the next working day.
NDD service is only valid for paid orders which are processes before 1pm on Monday through Thursday.
Please note due to unforeseen circumstances, NDD service may not be available on particular days. In the event a NDD order cannot be delivered on the next day, one of our agents will get in touch with you over the phone before 4.00pm on the order placed day, and a follow up email will be sent to you informing the reason. The order will be delivered on the next working day before 9pm.
Term & Conditions of Same Day Collection
Orders placed and paid on weekdays before 12.00pm can be collected on the same day after 4.30pm at the Wasi.lk Showroom located on at No.34, Flower Road, Colombo 07. All pickups are ready for collection everyday after 4.30pm Only. You may also check our Office Pickup Page for details on how you can collect your order once its ready for collection.
Please note due to unforeseen circumstances, Same Day Collection may not be available on particular days. In the event a Same Day Collection order cannot be prepared by 4.30pm on the same day, one of our agents will get in touch with you over the phone before 1.00pm and a follow up email will be sent to you informing the reason. The order will be ready for collection on the next working day after 4.30pm.