There shall not be any refunds/returns affected via the Site once sold. Product(s) and Service(s) that require refunds/returns are to be directly negotiated with the merchant/supplier concerned using the information in the warranty card provided.
If the product(s) and service(s) doesn’t come with a warranty card or with any merchant/supplier information, please follow the instructions below to obtain it from wasi.lk. Once wasi.lk has reviewed your request and confirmed the information, the respective merchant/supplier information will be provided.
We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer.

Instructions on getting merchant/supplier information

  • Send us a message at sales@wasi.lk accurately describing the problem you have encountered and provide evidence (eg: photo evidence, etc.) to support your claim.
  • Include the following mandatory details on the email: order number, item name/model, billing & shipping address, phone number, email address, and your full name.

Important

  • There shall not be any refunds/returns affected via the Site. Product(s) and Service(s) that require refunds/returns are to be directly negotiated with the merchant/supplier concerned using the information in the warranty card provided and not with wasi.lk.
  • There is no return and refund policy for company warrantied product(s) and service(s) by the merchant/supplier in any circumstance.
  • Wasi.lk is not responsible for the transportation cost of returning and refunding product(s) and service(s) in any circumstance. Visit this page for our Delivery Policy.
  • Certain items such as clothing (underwear, earrings, swimwear, etc.), food (Sports supplements included), etc. doesn’t come with any warranties, return and refund policy or money back guarantee due to the nature of these items.

Money Back Guarantee

The wasi.lk Money Back Guarantee applies to all products on the wasi.lk Marketplace priced at Rs.2,000 or less only.

To claim the money back for a product(s) you have purchased from us (Whether it’s been delivered to you already or not), please return the product to our office at No. 34, Flower Road, Colombo 7, or call us if it’s still not delivered to you, within 1 week (7 days) of the purchase. You should return the goods to us in their original (unopened) condition with package and other material (catalog etc.) that came with the product. We will refund you the original price paid for the goods less 5% transaction fee and our delivery charges if applicable within 1 week (7 days).

Requesting a refund

You can request a refund via sales@wasi.lk. 5% or Rs.500.00 (Which ever is greater) Restocking/handing fee will be charged whether the product has been dispatched or not. Wasi.lk will refund the amount after reducing the fee to the original payment method used by the customer.

In the even of a delivered order being requested to refund, first the product should be returned to Wasi.lk and once a thorough inspection has been carried out by the Wasi.lk Staff for any damages, the refund will be processed as mentioned above and the total delivery cost will not be refunded. If any damages have been caused during custody of the customer, the refund request will be voided. Customer will be required to collect the goods from Wasi.lk.

Summary

  • Wasi.lk is not responsible for the transportation cost of returning product(s) and service(s).
  • There is no return and refund policy for company warrantied products in any circumstance.
  • 5% transaction fee will be charged whether the product has been dispatched or not.
  • Money Back Guarantee applies to all product(s) on the wasi.lk Marketplace priced at Rs.2,000 or less only.
  • Certain items such as clothing (underwear, earrings, swimwear, etc.), food (Sports supplements included), etc. doesn’t come with any warranties, return policy or money back guarantee due to the nature of these items.
  • Wasi.lk will refund the product through the original payment method made only.
  • We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer.

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